Queen West Central Toronto Community Health Centre (CTCHC)

Engaging Accessibility


Queen West Central Toronto Community Health Centre (CTCHC) is a non-profit, community-based health and wellness organization that offers a wide array of services. CLD, in close consultation with staff, resolved that their website redesign should reflect the organization’s vision: to be a model of urban health care for people where and when they need it.

Through research, discussion and UX testing, CLD identified the areas that users most wanted to access and examined the navigational problems they might encounter along the way. Shifting key information to the Homepage and structuring the vast amount of content on offer into manageable “buckets” allowed users to quickly find what they were looking for without unnecessary searching.

Queen West Central Toronto Community Health Centre (CTCHC)
Queen West Central Toronto Community Health Centre (CTCHC)

CLD also took steps to enhance accessibility of the website, according to the requirements of the Accessibility for Ontarians with Disabilities Act (AODA), to meet the standards of the Web Content Accessibility Guidelines (WCAG) 2.0, Level AA. Numerous considerations and utilities are in place to enable the user to browse the content with or without assistance. We even designed a series of icons for the featured programs and services to overcome possible language barriers, in our resolve to eliminate as many obstacles as we could for potential users.

Although the main objective of the site is to enable better online access to health information and resources, CLD did not forget that the organization first and foremost employs a human approach. Throughout the site, we used images to illustrate community involvement and engagement, drawing on a photo bank that highlights CTCHC’s client-centred care and services